Contact Us

Customer Service

Text or Call: 512-576-1788 and we'll be happy to help!  

We are available to help you Monday through Friday from 9 am – 5 pm CST. We aim to respond to all inquiries within 24 hrs. on business days. 

Please note we are closed on weekends and holidays listed below: 

  • Memorial Day 
  • Independence Day 
  • Labor Day 
  • Thanksgiving Day 
  • Christmas Eve  
  • Christmas Day 
  • New Year’s Eve 
  • New Year’s Day 

Here are some important tips: 

  • Please include all relevant information along with your Katie Kime order number. 
  • If there is a problem with the product received, please email a photo of the issue along with your request for quicker processing. 
  • Please note that Katie Kime cannot accommodate returns or exchanges for products purchased through a different retailer. You must follow the procedures of the retailer where you purchased the goods. 
  • You have 30 days from delivery to let us know if there is an issue with your order. Check your order promptly after you receive it to avoid missing the window.  


Local Pickup

3006 Longhorn Blvd Ste 110
Austin, TX 78758

Need more information or want to ask a question?

Contact e-mail addresses:

For PR/press inquiries please e-mail
For careers and internship opportunities at Katie Kime please e-mail or see our careers page. 
For billing and accounting please e-mail