Frequently Asked Questions

Launched in Austin, Texas in 2013, Katie Kime is a bold, print-based lifestyle brand inspired by Katie's own spirited approach to dressing both herself and her home. Her singular style - think preppy chic goes globe-trotting - is noted for southern sensibility with global influences. Traditional wares meet colorful, modern prints. Optimistic, bright and often unexpected.

Many of our items are custom made with you in mind. We offer a lot of patterns, and to do so we often make items to order. We work diligently to create, pack, and ship your specially ordered item.

At this time, we are only able to add one gift message per order, but each item will be gift wrapped individually.

Please email us at customerservice@katiekime.com, and we will update your order!

As of right now, we are only able to accept one shipping address per order. If you need items to ship to different addresses, it would be best to place them as separate orders.

Yes! Electronic gift cards (e-cards) may be purchased and personalized through our website (www.katiekime.com). It will be emailed to the recipient within 24 hours of submitting your order.

Thank you for your interest! You can shop wholesale with us here: https://www.katiekime.com/pages/wholesale.

Please select the height you will need for your ceilings. From there, you need to know how many sheets you'll need for your wall width. There will be a 1/4" overlap at the seams.

Most of our products are made to order in our Austin, TX location.  Please look at Production Times listed under Shipping & Production (add link) 

Production time does not include shipping time 

No, normal production times still apply.

We use DHL for all orders getting shipped outside of the United States.  You will be responsible for any applicable tariffs or fees.

Yes!  It is $12 each.  Each gift will be wrapped in chartreuse and white striped matte paper and tied with white Katie Kime ribbon 

Your gift note will be printed on a gift card and included with the gift. 

A packing slip will be included for returns/exchanges and does not include prices. 

Items eligible for gift wrapping 

Pjs, robes, oxfords, coasters, passport cases, paperie, lucite trays, tea towels 

Items not eligible for gift wrapping 

Wallpaper, fabric, framed gallery prints, phone cases, ice buckets, dinnerware 

If requesting an exchange, we will issue you a pre-paid return shipping label 

If requesting a return, you will be responsible for return shipping cost 

Peel & Stick  is not a permanent solution but it could last for several years depending on the conditions  

It is more expensive to purchase but it can typically be installed by a novice (non-professional)   

Is great for projects like lining the back of a bookcase and good for rental apartments and dorm rooms where one isn’t allowed to “permanently” alter the walls  

Traditional  Is meant to be a permanent solution although we still would not recommend installation in a humid room such as a bathroom with a shower  

It is “less” expensive for the product but typically needs to be installed by a professional  

Size- we sell is by the "double roll" which is one roll  

roll length- ours are 27 feet long  

roll width (most of ours are 24" wide but there are a few exceptions)  

Calculating how many rolls you need  

Height and Width of your room  

Pattern Repeat : found under the Details tab for each wallpaper prints product page   

Whether it is a straight or step match  

found under the Details tab for each wallpaper prints product page   

We recommend consulting with an interior designer or installer to help calculate the total number of rolls needed for your project.  

Production Time  

7-14 business days  

Produced and shipped out of Austin  

Application  

It is not pre-pasted.  We recommend a standard wallpaper paste  

You should wait 30 days after your walls are painted for the paint to “cure” before applying wallpaper  

Returns/Exchanges  

All wallpaper is made to order so we can except any returns or exchanges  

If you do not order enough, we cannot guarantee an exact color match as slight variations can occur each time they are printed  

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