Refund Policy
← Back to Policies- Embroidered/Personalized items
- All Wallpaper (Traditional, Peel & Stick, Samples)
- Sale & Final Sale items
- Gift Cards
- Items damaged through normal wear and tear
- Gift Wrapping Fee
- All shipping charges are non-refundable.
Merchandise eligible for return must be unused, unworn, and in good condition with original hangtags and/or packaging and must be returned within 30 days.
Katie Kime merchandise purchased at independent department stores, boutiques or through re-sellers must be returned to the location where it was purchased.
In the case of items damaged during shipment, please immediately contact our customer service department at customerservice@katiekime.com with pictures.
EXCHANGES
If requesting an exchange (not return), we will issue you a pre-paid return shipping label. Once we receive, inspect, and confirm your exchange is eligible, your new item(s) will get produced and shipped out. Katie Kime is not responsible for lost packages or items that are damaged in return shipping, and therefore strongly suggest you pack all items carefully and track all items. Exchange your order here.
RETURNS
If requesting a return (not exchange), the cost of return shipping will be deducted from your refund. Shipping and handling costs are non-refundable unless the return is a result of a manufacturer error or a shipping error on our part. Katie Kime is not responsible for lost packages or items that are damaged in return shipping, and therefore strongly suggest you pack all items carefully and track all items. Return your item here.
Once your return is received and inspected, we’ll send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return/refund.
If approved for a return, you can expect a refund in the same form of payment originally used for purchase within 3-7 business days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax. Shipping and handling costs are non-refundable unless the return is a result of a manufacturer error or a shipping error on our part.
GIFT RETURNS
If you’re returning an item that was shipped to you as a gift, you’ll receive an e-gift card containing your refunded amount. Return or exchange a gift order here if you don’t want the gifter to be notified.
WALLPAPER
Wallpaper (Traditional, Peel & Stick, and Samples) is not eligible for returns, exchanges, or refunds. Due to the print-on-demand nature of our wallpaper products, we highly recommend calculating your coverage from the product page of the specific design you want to use and/or referring to your wallpaper installer to help determine the number and size of rolls needed for your specific project. We are unable to restock our made-to-order wallpaper rolls.
We inspect every order before sending it to you, and you should inspect your wallpaper immediately upon receiving it. In the unlikely event of your item getting damaged in transit, please email us with photos of the damage within 7 days of receiving your wallpaper. If the product has been damaged during shipment, a claim will need to be filed with the courier.
If during the process of installation your wallpaper appears to be faulty, please stop installing the wallpaper immediately and take a few images of the issue. Then remove the wallpaper before the paste dries and get in touch with us as soon as possible.
Katie Kime is not responsible for any costs related to installation or removal of wallpaper.